QMS use cases for everyday quality work
Follow three illustrative workflows from the first issue or change request through the decision and its supporting records. See where AI can help and who reviews the result.
Revise and release an SOP
An inspection process changes. The document owner needs to update the standard operating procedure and prepare affected staff for the revision.
Workflow steps
- Start the revision. Identify the current SOP and record the reason for change.
- Draft and review. Update the instructions and have a reviewer check them against the actual work.
- Approve and release. The designated approver signs off on the controlled version.
- Track training where required. Identify affected roles and record completion of any assigned training.
Take an audit finding through CAPA
An internal audit finds a recurring inspection gap. The quality lead decides whether the finding needs a corrective and preventive action (CAPA) investigation.
Workflow steps
- Capture the finding. Record the gap and the relevant audit evidence.
- Investigate the cause. If CAPA is warranted, record the issue and test the possible root cause.
- Assign corrective actions. Set owners and track the status of each action.
- Review the outcome. The quality lead checks the evidence before closing the action.
Follow up on a supplier nonconformity
Incoming inspection identifies a recurring defect. The supplier quality team documents the problem and requests a response from the supplier.
Workflow steps
- Record the issue. Capture the affected product, defect and supporting evidence.
- Request a corrective action. Send a supplier corrective action request and agree on the expected response.
- Review the supplier’s response. Evaluate the proposed cause, corrective action and supporting evidence.
- Decide the next step. Record acceptance or request further evidence before closing the issue.
Putting the workflows into practice
When should an audit finding become a CAPA?
Use your quality procedure to decide which findings require a formal investigation and corrective action. Consider the significance of the issue and whether it has recurred.
What should I bring to a workflow demo?
Bring a representative process with its trigger, current handoffs, approval roles and the records your team needs. Interfacing can discuss the relevant modules and review steps.
Which part of a workflow can AI help with?
Start with work an owner can verify, such as proposing SOP edits, summarizing an issue or identifying patterns to investigate. See the AI for Quality page.
Walk through your own use case
Bring a representative SOP change, audit finding or supplier issue and discuss the workflow with Interfacing.
More from Interfacing
Explore the full platform and related resources on the main Interfacing site.
